Address change update

Address change update


Through rain, sleet or . . . anxious residents, the mail must go through in Oliver.
Steadfast postal workers with nerves of steel braved a hectic five days last week during the new address and rural mailbox changeover.
“We were explaining things to people who didn’t want to hear it,” said Rick Ould, Canada Post’s delivery services officer.
Ould set up a small table in the Oliver post office to specifically handle enquiries about the address change. Ould said he only had three people lining up at any given time last week.
During the lunch hour, the lineups at the post office reached all the way back to the second set of doors.
Ould acknowledged that the Chronicle office was also inundated with people (subscribers) wanting to update their new addresses. Subscribers are asked to wait until the new year or drop off their new address change (including their old address).
Ould said he realized the timing of the change (just before Christmas) isn’t ideal for many businesses, but he noted Canada Post wanted to do it before winter settled in.
Ould pointed out that most residents received their mail without difficulty on November 19, the day of the changeover. But as of last week some residents’ mail was delayed several hours.
Andre Miller said he normally gets his mail at around 10:30 am, but he was having to wait until 3:30 pm before receiving it.
Ould said he worked until 3 am one day making sure everyone got their community mailbox keys.
“I worked very hard for this community, but I know I can’t please everyone.”
One of the biggest problems he had to deal with was properties with several houses on one lot, but only one address. He noted these houses need separate addresses. If they don’t, this “throws a wrench in the whole system.”
Ould said another challenge is the language barrier with Indo-Canadian residents.
While the new community mailboxes look quite attractive, some people have complained about some sites being removed. The sites were reconfigured primarily with safety in mind.
“We need to keep them in numerical order, so it is unlikely that we will let people relocate to other sites,” Ould said.
He noted that 90 per cent of residents have mailbox sites that are close to them.
Ould said if residents have an individual (personal) mail box in front of their homes, they need to put an address on it. These mailboxes will be analyzed for safety, and people who have boxes that are deemed unsafe will be asked to move to a community mailbox, Ould said.
The message Ould would like to convey now is that residents should notify their banks, utilities and credit card companies of their new address.


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